Frequently Asked Questions

Can I get a free consultation?

We will generally meet with prospective clients in our office for free for up to one hour. Time in excess of one hour is billed at our standard rates. Onsite consultations are billed at our standard rates. We encourage prospective clients to obtain second opinions or to compare our fees and services. Our objective is to provide a high level of service, and direct contact with clients!

How are equipment or service purchases handled?

In addition to the fees, you will be charged for all costs associated with the services rendered. These costs will include, but are not to be limited to, equipment costs, material costs, and external services. Although we will advance most of these costs on behalf of you, we may ask you to pay directly any expenses in excess of $200.00.

How does billing work?

We will bill you on a monthly basis for all fees and expenses, which bills will be payable upon presentation. All bills will show the services rendered, the date rendered, by whom, and the cost. We ask that you review each bill promptly when rendered and bring any questions to our attention within fifteen (15) days, after which time all bills shall be deemed accurate, fair and reasonable.

What types of payment do you accept? Do you take credit cards?

All clients may pay their bills via check, money order, or credit card using our on-line payment system at Paypal. Please contact us to obtain the information to make payments. If you are concerned about privacy, please review Paypal’s privacy statement. Alternatively, you may direct us to make the payment for you, using the form below for payment. Use the form to authorize us on a bill-by-bill basis. Please check the box on the form if you would like us to automatically charge your card on the 15th of each month in which a bill is rendered. Any bill outstanding more than 15 days shall incur a charge of 5% handling and penalty fee, which will be automatically added to the bill/statement, and which you agree to pay. Please handle all billing disputes directly with your assigned consultant. If, after a payment by credit card, you later dispute the charges, unless prohibited by law, you agree not to cancel, revoke or dispute any previously entered charge on your credit card. If you do so, and it is later determined that the charge was properly authorized, you agree to pay all out of pocket fees and costs incurred by Digital Nuance as a result of the improper cancellation, revocation or dispute.

Download a copy of our payment authorization form here.

picPlease contact us if you have any other questions which have not been answered by our FAQ!